HTRI technology supports more than 1,500 member sites worldwide and is trusted by thousands of engineers. As part of a global leader in process heat transfer and heat exchanger technology, every registered user receives exclusive access to a secure, on-demand repository of expert knowledge.
Accessible via Support | Knowledge Base on the HTRI website, this centralized hub consolidates three critical resources designed to streamline your workflow: TechTips, Known Issues, and Frequently Asked Questions (FAQs).
TechTips: Engineering insights, delivered
TechTips provide concise, actionable solutions to recurring technical challenges faced by thermal designers. Curated from real-world feedback through HTRI Technical Support, training sessions, and Communication Committee meetings, these insights often pave the way for direct software enhancements.
Several TechTips have ultimately been retired after being integrated into Xchanger Suite®, including
- TechTip-3: Model fan-off operation (implemented in Version 8.2)
- TechTip-4: Flow boiling with small increase in weight fraction vapor (implemented in Version 7.1 for tubeside and Version 8.0 for shellside)
- TechTip-8: Model tube vibration in the bundle entrance region with parallel-cut baffles (enhanced logic implemented in Version 8.0)
- TechTip-20: Modeling plugged tubes in Xace® (implemented in Version 9.2)
Have a technical challenge in mind?
Share your ideas for future TechTips by emailing [email protected]. Include a brief description of the issue, its relevance to your industry, and how a TechTip would improve your daily workflow.
Known Issues: Transparency in real time
Early visibility into unexpected software behavior is essential for maintaining engineering accuracy and efficiency. The Known Issues database provides documentation on program anomalies that affect supported versions of HTRI software.
Each entry describes the issue, identifies affected components, and outlines recommended workarounds. Once resolved, the database is updated to reflect the specific software version in which the fix is implemented.
Because entries are published as soon as investigations conclude, regular review is highly recommended. This resource plays a critical role in maintaining project continuity and minimizing disruption.
Encountered something unexpected?
If you suspect a software anomaly, report your observations—along with a supporting native file—to [email protected]. Your feedback helps accelerate investigations and contributes to faster resolutions for the entire user community.
FAQs: Your first stop for answers
Before submitting a support ticket, explore the Frequently Asked Questions (FAQs) library. This curated collection answers common questions submitted to HTRI Technical Support and is organized into three primary categories: eLibrary and Website, Licensing and Security, and Xchanger Suite.
We strongly recommend consulting this section first—especially for questions not addressed in the Xchanger Suite help files. The structured format allows for quick navigation and can save valuable time.
Stay connected, stay informed
The HTRI Knowledge Base is more than a support tool—it's a dynamic repository of shared engineering expertise. Leverage these resources to optimize designs, troubleshoot efficiently, and benefit from decades of industry knowledge.
For questions beyond the scope of the Knowledge Base, HTRI Technical Support remains available at [email protected].