Welcome to HTRI
Technical Support

HTRI’s global Technical Support team helps members use our software, interpret HTRI reports and software methods, and troubleshoot installation. A valuable benefit of membership, our technical support is provided by qualified and experienced personnel backed by the entire technical staff.

Need more than just a helping hand from our Technical Support team?  Validation and detailed design reviews are available for members and non-members via contract. Please see Proprietary Contracts for more information.


Using HTRI Software

Downloads and Updates

Ensure you are running the most up-to-date version

FAQs – Installation and Security

Frequently asked questions about installing and licensing HTRI software

Installation Guides

Guide you through the installation and licensing of HTRI Software

Technical Support

Contact our global Technical Support team

Change List

List of changes and new features

Learning More


Tips and tricks for better exchanger design

Known Issues

The latest information about issues related to released versions of HTRI software

Design Manual

Contains HTRI’s calculation methods

Research Reports

The underlying basis of HTRI’s methods

Webinars / Tutorials

HTRI training on your schedule

Training & Conferences

See the schedule of training events