HTRI seeks an individual to perform both standard and complex tasks associated with membership lifecycle, including administrative support internally to sales and accounting as well as externally to company representatives and end-users, by processing membership/licensee documents. This staff person will work from our Navasota, Texas headquarters.

Principal responsibilities 

• Ensure HTRI complies with federal export control regulations (Export Administration Regulations); confirm that company representatives, principals, and end-users do not appear on the US government list of sanctioned countries nor are restricted from having access to HTRI products and services.
• Process prospective member inquiries and prepare evaluation agreement; prepare and process new member/licensee agreements, simple or complex membership changes, as well as amendments, addenda, membership certificates, and complimentary training codes; prepare and process Participating Affiliate (PA) and Auxiliary Mailing Service (AMS) enrollments and cancellations.
• Process membership renewals, which include preparing documents, renewing PAs, reviewing websites, creating sales orders, and multiple key updates.
• Prepare daily sales quotes/orders that are used for new member payments, annual invoices, product orders, and key updates.
• Assist Technical Support team when members have issues with accessing HTRI products. May involve issuing new security mechanisms due to failure of batteries/change of server/cloning.
• Review and correct information provided during website registrations/training registrations to ensure all entries are accurate and consistent.
• Send roster revisions to members/PAs to ensure current contacts/addresses.
• Receive and fulfill all product requests/orders while verifying entitlement provisions. Ensure accurate recordkeeping and distribution of products to prospects, members, affiliates, and licensees.
• Maintain key inventory and request quotes from vendor when needed. Order keys from vendor and complete paperwork. Format/burn/label, and check-in hardware keys.
• Coordinate and arrange shipments with couriers/freight forward companies. Prepare paperwork and arrange pick up. Due to the size/weight of these shipments, the process takes multiple steps and is time intensive.
• Log and distribute incoming postal mail.
• Input, retrieve, and maintain information in databases and electronic/hardcopy files. Generate standard and customized reports based on data. 

Qualifications

• High school diploma
• Two years of experience in accounting, contracting, or business operations that required a high level of accuracy, strong organizational skills, and attention to detail
• Good written and oral communication skills, including the ability to communicate complex information to international customers in a straightforward manner
• Mastery of Microsoft Word and Excel, as well as previous database experience

      Preferred but not essential 

• BS in business-related field
• Knowledge of HTRI's customer base and membership structure
• Knowledge of SAP
• Knowledge of geography and global business culture/practices

Individual must possess authorization to work in the United States without visa sponsorship.

Submit résumé to 

Human Resources
Heat Transfer Research, Inc.
PO Box 1390
Navasota, TX 77868
[email protected] 

EOE/m/f/h/v

HTRI is a smoke-free/vaping-free workplace.