Careers - Engineer, Technical Support

HTRI seeks an individual to provide end-user technical support and consulting services to members, help coordinate global technical support, and help ensure software methods reflect actual user experience. This person will work from our Navasota, Texas headquarters.

Principal Responsibilities

  • Technical support
    Respond to technical inquiries related to HTRI software and methods; evaluate user cases. Provide technical assistance to customers and HTRI staff. Prepare technical documentation including Frequently Asked Questions (FAQs), Application Notes, Known Issues, and TechTips.
  • Software QA
    Perform independent quality assurance tests and evaluate software methods described in research reports prior to release. Alpha and beta test developmental versions of HTRI software. Verify and validate calculations and/or output reports. Identify and recommend software corrections. Prepare and review work items, as needed. 
  • Proprietary contracts
    Take the lead or serve as the secondary reviewer for contract thermal ratings and design reviews. (As a consulting service, HTRI performs contract thermal ratings and design reviews. All must have a secondary reviewer.)
  • Engineering studies
    Perform project studies on complex inquiries that complement HTRI’ s technical program. Contribute to projects related to these complex technical inquiries. Evaluate field data against software results. Identify areas of uncertainty in HTRI methods that impact process plant operations and heat exchanger design. Recommend solutions. Working with the software development and research staff, author text on the impact of software method changes on industry cases and implementation documents.
  • Training
    Prepare and review training materials for webinars, brown bags, tutorials, Global Conference presentations/poster sessions, workbooks for classroom training, and case studies. Conduct training upon request.

Qualifications

  • BS in Chemical or Mechanical Engineering
  • Relevant industry experience
  • Good organizational and strong multi-tasking skills
  • Good oral and written communication skills

Preferred but not essential

  • Professional Engineer (PE)
  • Experience in troubleshooting heat transfer–related problems
  • Knowledge of HTRI methods and software

Individual must already have authorization to work in the United States without visa sponsorship.

Send résumé and transcripts to

Human Resources
Heat Transfer Research, Inc.
PO Box 1390
Navasota, TX 77868 USA

hr@htri.net

EOE/m/f/h/v
HTRI is a smoke-free/vaping-free workplace