Careers - Desktop Support Specialist

HTRI seeks an individual to provide computer and communications systems service and technical support to meet the needs of the staff and the corporation. This staff person is expected to work from our headquarters in Navasota, Texas.

Principal Responsibilities

  • Provide end-user support to resolve application and hardware problems; provide technical support in automating operations
  • Assist Manager, Information Technology in installing/updating software and in diagnosing hardware malfunctions; implement modifications to system configurations to accommodate current and future upgrades and updates; maintain applications and Microsoft® Office 365®
  • Provide information and training on corporate information systems to staff
  • Research products/equipment for budget planning/purchasing
  • Maintain and clean computer equipment, including fixed preventive maintenance activities
  • Troubleshoot Desktop and Network issues
  • Perform back-up and conversion operations; maintain appropriate electronic and hard copy files
  • Provide end-user support for copiers; train staff in operating copiers and using complex functions
  • Assist with maintaining and updating hardware inventory
  • Assist with annual audit of software licenses
  • Upon request, assist Manager, Information Technology in maintaining HTRI in-house systems

Qualifications

  • AA, AS, or two years of college-level credit in Computer Science, Computer Engineering, or Technology Management
    OR
    Three years of experience providing technical support in a commercial organization with a networked computer environment and at least 35 end-users or equivalent 
  • Knowledge of Microsoft Windows Server® and Windows® OS

Preferred but not essential

  • BS in Computer Information Systems or Technology Management and one year of experience providing technical support in a commercial organization with a networked computer environment and at least 50 end-users
  • Knowledge of Windows Server, Windows OS, Microsoft Office 365, and Linux® 
  • Industry certifications
    • Microsoft
    • Cisco®
    • HP®
    • AWS®
    • Azure®

Individual must possess authorization to work in the United States without visa sponsorship.

Submit résumé and transcripts to 

Human Resources
Heat Transfer Research, Inc.
P.O. Box 1390
Navasota, TX 77868
hr@htri.net 

EOE/m/f/h/v